How to verify
Verify a representative
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Please call 866.870.2268 to report any unauthorized personnel claiming to be associated with Vivint.
Authorized representatives will have the following:
- An authorized uniform
- An ID badge
- An official ID number
In-Home Consultation
Smart Home Pros, Inc. is the only dealer authorized to sell Vivint products and services through direct-to-home channels.
Professional Installation
A Smart Home Pro is a trained professional who will come to your home to install your system or perform maintenance.
Vivint Inc.
Authorized Service Provider
Unauthorized personnel will claim false statements such as:
Sometimes our customers are misled by representatives from other companies or manufacturers and unknowingly enter into another contract while they are still under contract with Vivint, Inc.
1.
False:
“Vivint has gone out of business.”
Truth:
We’ve been in business for 20 years and have over 1.7 million customers and counting.
2.
False:
"Vivint has outdated products."
3.
False:
“Vivint has left your area.”
Truth:
Vivint Smart Home™ operates across all of North America and delivers award-winning services.
4.
False:
“We are affiliated with Vivint and are here to upgrade your equipment”
Truth:
We will never send someone from a manufacturer to inspect or upgrade your system, unless it is a Smart Home Pro.
