PROVO, Utah (October 19, 2017) – Vivint Smart Home, the leading smart home services provider in North America, today announced it has been ranked highest in customer satisfaction among home security brands by J.D. Power, one of the world's most well-known and trusted providers of Voice of the Customer insights.
The J.D. Power 2017 Home Security Satisfaction Study found that Vivint excelled in effectiveness of securing customers’ homes; ease of use; timeliness of resolving problems, questions or requests; and clarity of information provided for customer service. Vivint is also the only company to earn a Power Circle Rating of five, which is considered “Among the Best.”
“Customer obsession has been embedded in our culture for the past 20 years,” said Alex Dunn, president of Vivint Smart Home. “Every part of our business focuses on how we can delight our customers throughout each stage of the customer experience. We are honored to be recognized by J.D. Power as an industry leader in customer satisfaction.”
Vivint combines an integrated suite of smart home products with flexible pricing and service plans, including a no-contract option. Homeowners can select from a variety of devices to customize their homes, including smart locks, lighting, cameras, thermostats and sensors, and can control their entire home using a single app. Vivint offers professional installation and nationwide in-home service, as well as award-winning monitoring and customer care.
The J.D. Power 2017 Home Security Satisfaction Study measured overall satisfaction with home security brands among 3,134 customers who own a professionally installed and monitored home/residential security system. The study identifies 11 key performance indicators (KPIs) that have a significant effect on satisfaction (listed in order of importance): features of your security system met your needs; billing statements did not have errors; did not experience problems with your home security system; number of phone contacts needed to answer question/resolve problem; ability to control your system outside the home; two-way talk provided over the control panel; did not experience false alarms; reviewed the instruction manual or online support documents; sales contract terms fair and reasonable; smart/connected home features; and service technician arrived on time. To learn more about the Home Security Satisfaction Study, visit www.jdpower.com/press-releases/jd-power-2017-home-security-satisfaction-study.
For more information about a Vivint smart home, visit www.vivint.com.
About Vivint Smart Home
Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. For more information, visit www.vivint.com.
Forward-Looking Statements
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. You can identify these forward-looking statements by the use of words such as “outlook,” “believes,” “expects,” “potential,” “continues,” “may,” “will,” “should,” “could,” “seeks,” “projects,” “predicts,” “intends,” “plans,” “estimates,” “anticipates” or the negative version of these words or other comparable words. Such forward-looking statements are subject to various risks and uncertainties, including, among others, risks inherent in the security and smart home industry, competition for security and smart home customers, litigation, complaints or adverse publicity, macroeconomic factors beyond Vivint Smart Home’s control, adverse publicity and product liability claims, increases and/or decreases in utility and other energy costs, increased costs related to utility or governmental requirements, cost increases or shortages in security and smart home technology products or components and the impact to Vivint Smart Home’s business, results of operations, financial condition, regulatory compliance and customer experience of the Vivint Flex Pay plan and the Best Buy Smart Home powered by Vivint program. In addition, the origination and retention of new subscribers will depend on various factors, including, but not limited to, market availability, subscriber interest, the availability of suitable components, the negotiation of acceptable contract terms with subscribers, local permitting, licensing and regulatory compliance, and Vivint Smart Home’s ability to manage anticipated expansion and to hire, train and retain personnel, the financial viability of subscribers and general economic conditions. Additional factors that could cause Vivint Smart Home’s results to differ materially from those described in the forward-looking statements can be found in the “Risk Factors” section of the Annual Report on Form 10-K of APX Group Holdings, Inc. for the fiscal year ended December 31, 2016, filed with the SEC, as such factors may be updated from time to time in APX Group Holdings, Inc.’s periodic filings with the SEC, which are accessible on the SEC’s website at www.sec.gov. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. These factors should not be construed as exhaustive and should be read in conjunction with the other cautionary statements that are included in this release and in APX Group Holdings, Inc.’s filings with the SEC. Vivint Smart Home undertakes no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments or otherwise, except as required by law.
